Refund policy
We want you to feel confident ordering from Canty CO. Because our products are made to order, please review your size, color, and shipping information carefully before placing your order.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery. Include your order number and clear photos of the item and packaging. After review, we will arrange an appropriate replacement or refund at no additional cost.
SIZE, COLOR, AND PREFERENCE CHANGES
Made-to-order items generally
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jccanty1979@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jccanty1979@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jccanty1979@gmail.com.
cannot be returned or exchanged because of an incorrect size or color selection, a change of mind, or buyer’s remorse. Please review the product details and size guide before ordering.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order. Once production begins, we may be unable to change or cancel it.
HOW TO REQUEST HELP
Use our Contact page and include your order number, a description of the issue, and photos when applicable. Please do not mail an item back unless we provide return instructions.
This policy does not limit any rights you may have under applicable law.